Policy

Fee Policy

1. Cancellation by Customer
– 24 hrs before booking: Full refund (■200 fee deducted)
– Within 24 hrs: 50% refund
– After handover: No refund

– If ChaloCar cancels: 100% refund
– Refund processed in 7–10 days

– Customer no-show = no refund

– No partial refund for early return

– Refunds only to original payment source
– No cash refunds
Governing Law: Consumer Protection Act, 2019 & Indian Contract Act, 1872

Privacy Policy

– Name, DOB, Gender
– KYC docs: Aadhaar, PAN, DL
– Contact info: Phone, Email, Address
– Payment info (via secure gateways)
– Booking history

– Identity verification (e-KYC)
– Booking, payments, refunds
– Support & communication
– Fraud prevention

– Secure servers + encryption
– Payment by PCI-DSS compliant gateways
– No sale/rent of data

– Govt. authorities (legal compliance)
– Insurance providers (claims)
– Third-party vendors (SMS/payment)

– Data stored 5 years (law compliance)
– Customer may request correction/deletion (subject to law)

– Access, correct, delete data (where legally allowed)

– Site uses cookies, may disable in browser.

– External sites have separate policies.

– Policy may change, updated version always on site.
Contact: privacy@chalocar.com | +91-9004184302

Terms & Conditions

– Minimum age: 21 years
– Valid Indian Driving License with 1 year of driving experience required.
– Mandatory KYC: Aadhaar, PAN, Address Proof.
– Foreign nationals: International Driving Permit + Passport.

– Booking confirmed only after advance payment.
– Rates based on hourly, daily, or monthly plans.
– Right to cancel in case of invalid docs or incomplete payment.

– Cars strictly for personal use (Motor Vehicles Act, 1988).
– Customer responsible for traffic law compliance.
– Rash driving, drunk driving, overspeeding = penalties + termination.

– Free km as per plan, extra @ â– 25/km.
– Fuel customer’s responsibility.

– Pickup/drop at hubs or customer address (â– 25/km extra).
– Late return = overtime charges.

– Customer responsible until return.
– Accident/theft/damage: customer pays charges not covered by insurance.
– No smoking, hazardous goods, or pets unless approved.

– Cancellation before pickup: charges apply.
– No refund for early return.
– Refunds processed in 7–10 days.

– Consent to e-KYC verification under IT Act, 2000.
– Fake documents = cancellation + legal action.

– ChaloCar may cancel/refuse booking anytime.
– Terms may update without notice.

– Governed by Motor Vehicles Act, 1988.
– Mumbai courts jurisdiction only.
– Force Majeure applies.
Contact: +91-9004184302 | support@chalocar.com | www.chalocar.com

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